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Who do I call? If your power is out, please call KCPL at 1-888-544-4852 (1-888-LIGHTKC). They will make note of the outage and respond as soon as possible.
Should I call the City or report it to 9-1-1 also? No. City staff or the 9-1-1 operators are usually aware of the outage already. Calling 9-1-1 may clog phone lines for those who need to report a true emergency.
But doesn’t the City have access to people at KCPL who can get it fixed faster? Only for life-threatening situations. City staff and 9-1-1 operators must report general power outages to KCPL like everyone else to the number that is provided above.
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